Refund policy

Return & Refund Policy

At Walfay, customer satisfaction is our priority.

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused
• The item must be in original packaging
• Proof of purchase is required

Certain items may not be eligible for return due to hygiene or safety reasons.

Once your return is received and inspected, we will notify you of the approval status.

If approved, the refund will be issued to your original payment method within 5–10 business days.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.

Return shipping costs may be the responsibility of the customer unless the item was defective or incorrect.

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