Frequently Asked Questions (FAQ)
1. What products does Walfay offer?
Walfay specializes in artificial plants and home décor products designed to bring a calm, natural feel to your space. Our collection includes decorative artificial plants, stylish home décor pieces, and modern interior accents that help enhance the look and atmosphere of your home or office.
2. Are your artificial plants realistic?
Yes. Our artificial plants are carefully selected to provide a natural and realistic appearance while requiring little to no maintenance. They are designed to bring the beauty of greenery into your space without the need for watering, sunlight, or constant care.
3. How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation. Once your order has been processed, it will be prepared for shipment.
4. How long does shipping take?
Estimated delivery time is usually 3–5 business days, depending on your location and shipping carrier.
Please note that shipping times may vary slightly due to logistics or carrier delays.
5. Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
6. What payment methods do you accept?
We accept secure payments through trusted payment providers including Stripe and PayPal.
Available payment options may include:
• Credit cards
• Debit cards
• PayPal
All payment methods are displayed during checkout.
7. What is your return policy?
We offer a 30-day return policy for eligible items. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item is unused and in its original condition.
For full details, please visit our Return & Refund Policy page.
8. What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. Our support team will assist you with a replacement or refund.
9. Can I cancel my order?
Orders can be cancelled before they are shipped. If you need to cancel an order, please contact our support team as soon as possible.
10. How can I contact customer support?
If you have any questions about your order or our products, our support team is here to help.
Email: support@walfay.shop